Shipping & Returns for wd28.watchhousesale.com
This document outlines the complete shipping and return policies for all purchases of women’s bags from wd28.watchhousesale.com. Please read carefully before completing your order. All transactions are processed and fulfilled by Hiu Kwan Limited.
Shipping Policy
Hiu Kwan Limited ships to all addresses within the domestic territory and to international destinations as selected at checkout. Processing time for all orders is one business day. Standard domestic delivery requires three to five business days. International delivery requires seven to fourteen business days.
Shipping costs are calculated at checkout based on the delivery destination and the weight of the bag(s) ordered. The exact shipping fee is displayed before order confirmation. Hiu Kwan Limited does not offer free shipping promotions. All customs duties, taxes, or import fees for international orders are the sole responsibility of the buyer. Hiu Kwan Limited does not reimburse these charges.
Once an order is shipped, the buyer receives a tracking number via email at [email protected] within one business day. Hiu Kwan Limited is not responsible for delays caused by the carrier, weather conditions, or customs processing.
Returns Policy
Hiu Kwan Limited offers a 14‑day no‑reason return window. This period starts on the day the buyer receives the bag. To be eligible for a return, the bag must be unused, in original condition, and with all original tags, dust bags, and packaging materials attached. Any bag showing signs of use, damage, or missing components is not accepted for return.
Refund Timeline
A refund is issued only after the returned bag is received and inspected by Hiu Kwan Limited. The refund process requires a minimum of 14 calendar days from the date Hiu Kwan Limited receives the returned bag. Funds are transferred to the original payment method. The actual posting date to the buyer’s account may vary based on the financial institution. Hiu Kwan Limited does not accelerate refunds under any circumstance.
PayPal Refund Specific Terms
For purchases made via PayPal, the standard refund timeline is a minimum of 14 calendar days from the date Hiu Kwan Limited receives the returned bag. However, certain regional legal jurisdictions require a 30‑day refund period for PayPal transactions. In regions where local law mandates a 30‑day PayPal refund window, Hiu Kwan Limited complies with the 30‑day requirement. The buyer is responsible for knowing the laws of their jurisdiction. Hiu Kwan Limited does not distinguish between different regions unless legally compelled. No refund is processed earlier than the minimum period stated.
Return Shipping Cost
The buyer bears all costs of return shipping. Hiu Kwan Limited does not provide prepaid return labels or reimburse return postage fees. The buyer must select a shipping carrier with tracking and insurance. Hiu Kwan Limited is not responsible for lost or damaged return shipments.
Return Address and Contact
All returned bags must be sent to the following address. Use exactly the recipient name and phone number shown below.
Recipient: Hiu Kwan Limited
Phone: +852 9177 4463
Address: Tower 2, Ever Gain Plaza, 88 Container Port Road, Kwai Chung
Refund Process – Step by Step
Step 1 – Initiate Return
Within 14 calendar days of receiving the bag, send an email to [email protected] with the subject line “Return Request – [Order Number]”. Include the order number, the name of the bag purchased, and the reason for return. The reason may be stated as “no reason needed” per this policy.
Step 2 – Receive Return Authorization
Hiu Kwan Limited responds within two business days with a return authorization number. No return is accepted without this number.
Step 3 – Package the Bag
Place the unused bag with all original tags and packaging inside a shipping box. Write the return authorization number clearly on the outside of the box.
Step 4 – Ship the Bag
Send the package to the return address provided above. Use a trackable shipping service. Purchase shipping insurance equal to the full value of the bag. Keep the tracking number and receipt of postage.
Step 5 – Inspection
Upon delivery to Hiu Kwan Limited, the bag is inspected within five business days. The bag must meet the unused condition requirement.
Step 6 – Refund Issuance
If the bag passes inspection, Hiu Kwan Limited initiates the refund. The refund amount equals the original purchase price of the bag. Original shipping charges are not refunded. The refund is processed to the original payment method. The timeline is a minimum of 14 calendar days from the date Hiu Kwan Limited received the bag. For PayPal purchases in regions with a 30‑day legal requirement, the refund takes a minimum of 30 calendar days from receipt.
Step 7 – Confirmation
Hiu Kwan Limited sends a refund confirmation email to the address on file. The buyer’s financial institution may take additional days to post the funds.
Contact Information
For any question about shipping or returns not answered in this document, contact Hiu Kwan Limited at [email protected]. Phone inquiries are accepted at +852 9177 4463 during business hours. This policy is final and applies to every order placed on wd28.watchhousesale.com. No exception is made for delivery delays, gift purchases, or promotional sales.